Refund policy

Returns and Refunds

We offer a 14 days’ return and refund option for any product you purchase for any reason or for no reason at all (our “Return Policy”). The Return Policy includes returns where you believe an item to be faulty, damaged or not as advertised. The Return Policy is subject to the following specific conditions:

  1. In order for you to get a refund, a product must be:
  • Unaltered
  • Unused and in full sellable condition
  • In Original packaging
  • Labels and all tags still attached
  • Swimwear must have the original hygiene liner attached
  • The item must be accompanied by the original order confirmation and the return slip.
  • Promotional gift items must be returned with the item.

  1. Underwear cannot be returned unless it is damaged or has a manufacturing fault
  2. The 14 days’ return period is calculated from the day you received the product as evidenced by the delivery date confirmed by our courier company.
  3. You must return the product via our courier company, and you must arrange pick up of the product being returned by our courier company.
  4. The refund of the purchase price paid will only be returned to the same credit card used to make the purchase.
  5. The refund will be of the net purchase price of the product only. The courier fee will not be refunded.
  6. We will endeavour to make refunds for returned products within 14 days of receipt of the returned product.
  7. Items bought on sale are not returnable nor refundable. 

 

Online Returns

Our refund process: Please arrange collection from your delivery address in the UAE through your account. Refunds will be processed after the items you returned have been approved. We will issue a refund of the full face value of the items. Excluding cash handling fees. Items can be returned by arranging collection from your delivery address in the UAE by following the steps on your account. Cash on Delivery payments are refunded as store credit. However, if you wish to have a refund on your bank account, you can choose to issue a refund on your debit or credit card.

 

Damaged Goods and Incorrectly Fulfilled Orders

The returns of any damaged or wrong received orders are the same procedure for a standard return. We wish to provide you with the best service, so if you have any issues with the item you received, please contact us on our UAE – number (Costumer Care) and we will provide you with the help you need. Please note that replacement is only available depending on stock.

 

Exchanges

We are not currently able to offer exchanges online. Follow the return process and place a new order of your wishes. Nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.